FREQUENTLY ASKED QUESTIONS

No, Golden State Chem-Dry doesn’t use steam cleaning. Our process relies on the natural power of carbonation to lift dirt and grime from your carpets and upholstery. Unlike traditional steam cleaning, which uses large amounts of water, our method uses much less—leaving your carpets with less moisture and allowing them to dry faster. Read on to see how our method stacks up against steam cleaning.

Yes! Golden State Chem-Dry regularly offers coupons and special promotions to help you save on our cleaning services. Visit our Coupons page to see the latest deals, and don’t forget to follow us on Facebook and X for updates on new offers and exclusive promotions.

Golden State Chem-Dry of Upland/Rancho proudly serves Upland, Rancho Cucamonga, and surrounding communities in the Inland Empire. If you’re unsure whether we cover your neighborhood, just give us a call or check our Service page for details. We’re happy to help!

Unlike steam cleaning, which uses large amounts of water mixed with harsh soaps and detergents, Chem-Dry uses a low-moisture, carbonated cleaning process. This means your carpets dry in hours—not days—reducing the risk of mold and mildew. Plus, our solution doesn’t leave behind soapy remnants that attract dirt, so your carpets stay cleaner for longer.

Golden State Chem-Dry uses a unique cleaning process that sets us apart from traditional methods. Instead of soaking your carpets with water, we harness the power of millions of tiny carbonated bubbles to loosen dirt and grime deep within the fibers. This allows us to use far less water than typical steam cleaners. Once the carbonation lifts the dirt to the surface, our advanced equipment quickly removes both the dirt and moisture for a deep, effective clean.

Many consider Golden State Chem-Dry’s process to be one of the best and healthiest carpet cleaning methods available. Our Hot Carbonating Extraction (HCE) technique uses the natural power of carbonation to lift dirt and grime from deep within your carpet fibers—delivering a deeper, longer-lasting clean. Unlike traditional methods, our process uses far less water, so your carpets dry in hours instead of days. This quick drying time helps prevent mold and mildew growth.

While most new carpets come with a factory-applied protectant, it wears off over time with regular use. Reapplying protectant helps your carpets resist stains and everyday soiling, keeping them looking cleaner for longer. It also slows down wear and aging, helping to extend the life of your carpet—making it a smart investment in protecting your home.

Pet urine odors can be stubborn and long-lasting because, as the urine dries, it leaves behind concentrated crystals in the carpet and padding that intensify the smell over time. While many cleaning methods simply cover up the odor, Chem-Dry uses a specialized solution called P.U.R.T.® (Pet Urine Removal Treatment). This patented system targets and breaks down the urine crystals and enzymes at the source, removing the odor for good rather than just masking it.*

Drying time can vary based on factors like humidity, airflow, and carpet type. On average, carpets cleaned by Chem-Dry dry within 1–2 hours. To speed up the process, we recommend using fans or air conditioning. In some cases, it may take a bit longer depending on room conditions and carpet thickness.

The Environmental Protection Agency (EPA) recommends cleaning your carpets every 3–6 months. If you have children, pets, or household members with allergies or asthma, more frequent cleanings are advised. Regular carpet cleaning not only enhances the look of your home but also removes dust and non-living allergens*, improves indoor air quality, and helps extend the life of your carpet.

No need—our trained technicians will handle that for you. As part of our standard service, we vacuum your carpets using a commercial-grade, HEPA-filtered vacuum to ensure a thorough clean from the start.

Chem-Dry uses a proprietary cleaning solution called The Natural®, which is free from soaps, phosphates, and harsh chemicals. Unlike traditional steam cleaners that often rely on strong detergents, The Natural® provides a deep, effective clean using ingredients inspired by nature. It’s a gentle option for homes and workplaces alike.

Yes, some methods, like steam cleaning, can potentially damage carpets. Steam cleaning often involves injecting large amounts of soapy water into the carpet and attempting to extract it. The excess moisture can lead to prolonged drying times, sometimes taking 1–2 days. This extended wetness can create the ideal conditions for mold and mildew growth beneath the carpet, causing long-term damage.

We define a room as up to 150 sq ft. If any room exceeds this size, there may be an additional charge for the extra area. Please note that hallways and stairs are priced separately from rooms.

Typically, your furniture will dry within a few hours. However, depending on the type of upholstery and the extent of cleaning, it may take longer, sometimes requiring overnight drying. Heavily stained areas generally take more time to fully dry.

Yes, we do! After cleaning your upholstery, you can opt to have your furniture treated with our Chem-Dry Stain Protectant for added protection.

We use our Hot Carbonating Extraction (HCE) method, similar to our carpet cleaning. Our core cleaner, The Natural®, creates millions of tiny bubbles that lift dirt, non-living allergens*, and spots from upholstery fibers. Then, our specialized equipment gently extracts this solution, leaving your furniture deeply cleaned and healthier.

Upholstery manufacturers generally advise professional cleaning every 2 to 4 years. However, factors like children, pets, allergies, or asthma in your household may necessitate more frequent cleanings to maintain better air quality and a healthier home. Don’t wait for the recommended timeframe if you notice stains, excessive soiling, or unpleasant odors – those are clear signs it’s time for a cleaning.

While regular cleaning helps, everyday mopping and scrubbing often leave behind embedded dirt that dulls your tile and discolors your grout. A professional deep clean is necessary to remove this stubborn buildup and restore your surfaces. Plus, let’s be honest, scrubbing grout lines on your hands and knees is tough and often doesn’t yield the desired results. Our professional equipment saves you the effort and delivers a much more thorough clean.

The ideal frequency for professional cleaning depends on several factors in your home. High foot traffic, the presence of children or pets, and the effectiveness of your regular floor cleaning routine all influence how often a deep clean is needed. If you start to notice visible stains or discoloration on your tile or grout, that’s a clear indication it’s time for a professional cleaning.

Because grout is a porous material, it acts like a sponge, readily soaking up soil and spills that can lead to unsightly and difficult-to-remove stains. Sealing your grout creates a protective layer that helps prevent this absorption, giving you a crucial window to clean up messes before they become permanent. The type of sealant chosen will determine just how stain-resistant your grout becomes.