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FREQUENTLY ASKED QUESTIONS

We answer some of the most commonly asked Golden State Chem-Dry questions!

General Questions

Does Golden State Chem-Dry offer coupons, specials or promo codes for carpet cleaning?

Yes! Golden State Chem-Dry does occasionally offer coupons and special promotions. You can find our current coupons on the coupons page. You should also follow us on Facebook, Google+ and Twitter to get the latest carpet cleaning coupons and to be notified of any new promotions.

Are Chem-Dry products safe for my kids and pets?

All of the ingredients in Chem-Dry’s primary cleaning solutions are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list. They are safe for your carpets, furniture, home, family, pets, and the environment. Like the name states, The Natural® doesn’t contain any harsh soaps or chemicals and is composed of safe and natural elements.

Is Golden State Chem-Dry a steam cleaning service?

No. Golden State Chem-Dry is not a steam cleaning service. We use carbonation to lift dirt and grime from your carpets and upholstery. We do not need or require the gallons of water that traditional steam cleaners use. Keep reading to see how Chem-Dry compares to steam cleaning.

Carpet Cleaning

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. You’re often left with wet carpets for 1-2 days and it creates the perfect breeding ground for mold, mildew, and bacteria. Additionally, the soapy residue left behind attracts dirt and causes your carpets to get dirty again much faster.

Golden State Chem-Dry’s cleaning process is very different. We employ millions of microscopic carbonated bubbles to break up the dirt found deep within your carpet fibers. That’s why we only need to use a fraction of the water that typical steam cleaners require. After the carbonation lifts the dirt to the surface, our high powered equipment extracts the dirt and moisture away.

What is the best carpet cleaning method?

Golden State Chem-Dry’s carpet cleaning process is considered by many to be superior and healthier than other professional cleaning methods. Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets and gives them a deeper and longer lasting clean. Our carbonated cleaning solution only requires a fraction of the moisture other methods require. This allows your carpets to dry faster—typically in a few hours rather than a few days. This helps prevent the growth of mold and mildew under your carpet. Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through the power of carbonation—lifts dirt to the surface where it is whisked away. The Natural® is non-toxic and ideal for homes with kids and pets.

Why do I need protectant on my carpets?
Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.
How do you remove pet urine odor from carpets?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, millions of concentrated urine crystals are left behind and become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to break up the urine crystals and break down the enzymes and permanently get rid of the pet urine odor.

Will my carpets re-soil quickly after the cleaning is finished?

Not with Golden State Chem-Dry! Many professional carpet cleaners, including steam cleaners, use soaps and detergents. This often leaves behind a sticky residue that attracts dirt and leads to carpets re-soiling quickly after being cleaned. Additionally, it often forces more frequent professional cleanings. At Golden State Chem-Dry, we use a natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals. We don’t ever leave behind any soapy, sticky or dirt-attracting residue.

How long will it take for my carpet to completely dry?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans help accelerate dry times. After a professional Chem-Dry cleaning, it typically takes 1-2 hours for the carpet to completely dry. However, sometimes carpets can take longer to dry for various reasons.

How often should I have my carpets cleaned?

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthmas or allergies, it’s encouraged to do so even more frequently. Regular cleaning not only improves your home’s appearance but helps eliminate germs and allergens. It also improves your home’s indoor air quality and extends the life of your carpeting.

Should I vacuum before you arrive?

This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

What type of chemicals does Chem-Dry use?

Chem-Dry uses a natural, green-certified cleaning product (The Natural®) as our primary cleaner. The Natural® doesn’t contain any soaps or phosphates and is safe, non-toxic, and hypo-allergenic. In contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Why does Chem-Dry carpet cleaning not use as much water as steam cleaning?

Golden State Chem-Dry uses roughly 80% less water than typical steam cleaning machines. Our carbonated cleaner, The Natural®, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface. Then, it is easily extracted and easily suctioned away. Our low water, low-pressure approach is healthier for your carpets, allows your carpets to dry in 1-2 hours, and is more environmentally friendly.

Can other carpet cleaning methods damage my carpets?

Yes. Steam cleaning involves dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Since the drastic amount of water results in extended drying time, usually 1-2 days, steam cleaning can actually cause carpets to grow mold, mildew, and bacteria beneath the surface.

What is considered a room?

Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered separate from a room.

Upholstery Cleaning

How long does it take for furniture to dry?

In most cases, your furniture will dry within a couple of hours. However, in some cases, it may take overnight to fully dry. It depends on the upholstery’s fabric and how deeply it was cleaned — heavily stained areas will take longer to dry.

Do you offer protectant or stain guard for upholstery?

Yes! After your upholstery cleaning, you can have your furniture protected by our Chem-Dry Stain Protectant.

How does Chem-Dry clean upholstery?

Like our carpet cleaning, we use our proprietary hot carbonating extraction cleaning method with our primary cleaner, The Natural®. The carbonated cleaning bubbles release dirt, soil, airborne allergens and spots from the upholstery fibers. Then, we use our gentle but powerful extraction equipment to remove the solution, dirt, soil and airborne contaminants from your furniture and leave it with a deeper, healthier clean.

How often do upholstery manufacturers recommend that you clean your furniture?

Manufacturers recommend professional upholstery cleaning every 24-48 months. As with carpets, the presence of kids, pets, allergies, and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthiness of the home. If your furniture is stained, saturated, or has unwanted odor then it is time for a cleaning.

Why should I have my upholstered furniture professionally cleaned?

In homes that have carpet, up to 80% of the dust and dirt brought into the home ends up on your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt remains and can become very unhealthy.

Tile & Grout Cleaning

Why should I have my tile, stone and grout cleaned?

Similar to other home surfaces, dirt builds up over time and dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt and make this area of your home look better. It also helps ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job and often yields no results.  With our professional tile cleaning equipment, we can save you from backache and make your tile look better than ever.

How often should I clean my tile, stone and/or grout?

Many factors should be considered when determining the frequency of professional cleaning. Foot traffic, children, pets, and routine floor maintenance affects how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present, then your tile and grout are ready for a cleaning.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills. Having a sealant applied helps create a protective barrier and gives you more time to clean up dirt or liquid spills before they soak into the grout. The type of sealant you choose determines the degree of stain resistance that the grout will hold.

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Let's Talk.

9560 Pepper Street
Rancho Cucamonga, CA 91730

Phone: (909) 982-9999

Email: goldenstatecd@gmail.com

Website: gschemdryuplandrancho.com

Service Area:

Serving Rancho Cucamonga, Fontana, Upland, Claremont, LaVerne, Chino, Chino Hills, Corona, Eastvale, Ontario & Montclair, CA.

Hours of Operation:

Mon-Sat: 8:00 am - 6:00 pm